If you need to cancel your booking
Applicable if you are due to travel between now and 31 May 2020.
To cancel your booking, please fill out the online voucher form
When we receive your form, we will cancel your booking at no charge and email you with a voucher to the value of your booking. We will begin processing your voucher form as soon as you have submitted it. You won’t receive a confirmation message but please be assured that we will have your application and will be processing it. We are experiencing extremely high demand so please allow up to seven days to receive your voucher.
IMPORTANT: Please do not amend your booking in Manage My Booking yourself - we will do this on your behalf.
About your voucher
Your voucher can be used as payment for a future booking to any destination, on any chosen dates. If your new booking is more expensive, you will need to pay the difference. If it is less than your original booking, you will receive a voucher for the difference, which you can put towards another travel booking. Your voucher will be valid for travel within 12 months from your original departure date.
For holiday bookings please see the Terms and Conditions below.
Please check this page regularly for updates on bookings made for travel after 31 May 2020.