Information and cancellations for flights, hotels and flight + hotel packages

Is your departure scheduled within the next two weeks?

Following the rapid spread of Coronavirus in Europe, governments around the world are introducing travel restrictions, which is resulting in airlines cancelling or modifying their flight schedules.

As we’re currently receiving an exceptionally high volume of calls, we kindly ask that you do not contact us by telephone.

If you need information about your upcoming trip, we recommend that you follow the official advice issued by the UK Foreign office or Irish Department of Foreign Affairs and Trade, and that you check the status of your flight on your airline or departure airport’s website.

We kindly ask that you refrain from calling us for information: we will notify you via email as soon as we receive an update from the airline.

If you’d like to cancel your booking, you can submit a cancellation request from our site CLICK HERE. Our Customer Care Team will manage it as soon as possible, prioritising those with the most imminent departures.

Given the current situation, it may take longer than usual for us to manage your request. We kindly remind customers not to call us for updates or information on their cancellation, change or refund requests. We’ll be the ones to notify you, via email, as soon as we have an update. All cancellations caused by Coronavirus will be refunded in the form of a voucher, which you’ll be able to use on your next trip with us.

Information for flight only customers

If your upcoming flight is cancelled, we will contact you directly as soon as possible to let you know what your options are. This could either be a refund of your ticket or a change of travel dates. This is subject to the individual airline terms & conditions.

If your upcoming flight is not cancelled, please go directly to your airline website to check the most up to date policy applying to your booking. Many airlines allow in current circumstances flexible changes in case you need to adjust your travel plans. If your flight is not cancelled by the airline and you voluntarily choose not to travel you will not be entitled to a refund of your ticket(s). 

Information for flight + hotel customers

If your upcoming flight is cancelled, we will contact you directly as soon as possible to let you know what your options are. This could either be a full refund of your package or a change of travel dates where possible.

If your upcoming flight is not cancelled, please go directly to your airline company website to check the status of your upcoming flight. Many airlines allow in current circumstances flexible changes in case you need to adjust your travel plans. If your flight or train is not cancelled by the airline/train company and there is no specific UK government advice against travel (according to the UK Foreign Office travel advice) and you voluntarily choose not to travel, your booking will be subject to our standard terms & conditions. 

Information for hotel/accommodation only customers 

Please  drop us an e mail at info@cariaholidays.co.uk if you think your hotel reservation may be affected by the current Covid Outbreak. This may be subject to any local government or health authority restrictions. Many hotels allow in current circumstances flexible changes in case you need to adjust your plans. If your hotel/accommodation is not impacted by the restrictions in place and you voluntarily choose not to use your booking, your booking will be subject to our standard terms & conditions.     

Cancelling your trip

If you want to cancel your trip, we ask you not to call our customer service team and submit the cancellation request from CLICK HERE on our website. Our customer service team will manage it as soon as possible, giving priority to the most imminent departures. All cancellations resulting from these new guidelines will be dealt with in accordance with the applicable law. Given the exceptional circumstances, the management of these claims may be delayed. We remind you not to call us for updates on your individual claims and wait for further communications via email, which we will send you as soon as we have more information.

Airlines are closely following the guidelines issued by the relevant government and health authorities. Please note that if there are no specific restrictions or cancellations to your booked destination (following the guidelines issued by the relevant government authorities), your cancellation will be treated as voluntary, and managed according to our standard terms & conditions.

We're continuously monitoring the situation, and will publish any further updates on this page.  

We ask you not to contact us by phone because we are experiencing a very high number of calls. We will contact you as soon as we have further updates on your flight, giving priority to the most imminent departures.  


Countries and restrictions

For the latest information, we advise you to check the Foreign & Commonwealth Office website for customers based in the UK and the Department of Foreign Affairs and Trade website for customers based in the Republic of Ireland, about specific travel advice for your intended destination, and general guidance following the outbreak of coronavirus (COVID-19).  

We ask you not to contact us by phone because we are experiencing a very high number of calls. We will contact you as soon as we have further updates on your flight, giving priority to the most imminent departures.  


Airline information and updates

The following airlines have announced changes to their flight schedules in light of recent Coronavirus warnings. You'll find more information in the dedicated Coronavirus sections of their websites, through these links: